Reference

Legal terms for your dl34 account

Our legal page puts account terms, privacy rights and India payment record handling in one place, so you can open an account with clear rules before entering the…

India legal contextPrivacy request routeUPI record handlingAccount security terms
dl34 Legal terms for your dl34 account
CONTACT ROUTES

Contact paths for legal requests

Legal questions need a clear trail, so we keep account-linked contact paths separate from general help.

Account legal ticket Open a ticket from your account menu and choose Legal query.
Email document desk If account access is unavailable, email our legal contact with your registered mobile number…
Payment record query For UPI, Paytm or PhonePe concerns, share the transaction reference, date and amount range.
ACCOUNT RECORDS

Data, cookies and account security

Our legal handling covers the records needed to run an account, verify activity and answer lawful requests.

Account data

We keep details such as name, mobile number, login history, verification status and wallet events so your account can be…

Cookie use

Cookies help maintain sessions, remember device signals and detect unusual access.

Security controls

We use verification checks, device review and account locks where needed to protect personal records.

Record retention

Some payment, verification and dispute records are kept after account closure because law, tax checks or complaint handling may require…

Correction requests

You can ask us to correct account details that are wrong or outdated.

Lawful requests

If a valid legal request reaches us, we assess its scope before sharing account records.

Legal questions before you join

Before you open an account, read the legal points that affect access, records, corrections and disputes. These answers are written for India account holders and should be read with our current terms. If your situation involves a court order, police request, tax matter or payment dispute, contact us with exact account details.

Your account is governed by our terms and by mandatory local rules that apply to your location. Access and eligibility depend on local law and are available only where local law permits.

We keep account identity details, contact data, login events, verification records, wallet activity and support history. These records help us secure the account, process requests and respond to valid legal or payment disputes.

Yes. Send a correction request from your account or legal contact route. We may ask for proof before changing name, mobile number, address or payment details connected to UPI, Paytm or PhonePe.

Payment records are treated as account evidence. We use transaction references, timestamps and wallet entries to reconcile deposits, withdrawals, failed transfers, refunds and disputes, while keeping access restricted to authorised staff.

We verify requests before discussing personal records because account data can affect privacy, payments and disputes. Basic checks may include registered mobile details, recent wallet activity or identity proof where required.

Cookies help show session continuity, device patterns and unusual access. In a dispute, cookie records may support whether an action was made from a known device or required extra account checks.

Our legal contact route receives complaints, account-rights requests and payment record disputes. We review the account file, payment trail and relevant terms before sending a response or asking for more proof.